Artio: one system from a customer's request to payroll

Client context

Artio Traffic Protection, based in Pennsylvania, keeps road crews and drivers safe. When utility work happens next to a road, Artio sends trained flaggers and crash-truck crews to protect the work zone, across Pennsylvania, New Jersey, Maryland and Delaware. Jobs often come in at short notice, after storms or outages.

The real problem

The work in the field was well run. The paperwork around it was not: requests, crew planning, field documents, hours and invoices each lived in a different place, and connecting them meant phone calls and retyping. As the company grew, the office had to grow with it.

Where we started

Before any contract we built a working prototype and walked Artio's team through it. Since then we have delivered in steps, each one priced before it started, and Artio decides what comes next.

What we built

One system that follows a job from start to finish:

• Customers order online and see where their request stands.

• The office plans crews across Artio's locations and dispatches them; crews get their shifts on the phone.

• Field paperwork is read by AI and checked by a person, so nobody retypes it.

• Approved hours flow into payroll and invoicing from the same record.

It is built on a modern, open web stack, with AI where it saves real work. The system belongs to Artio.

Where it stands

The core of the system is in production and rolling out across Artio's locations. The next parts are being finished now.

What we learned

Keep what works in the field. Crews kept their way of working on site, and the system takes over everything after it. And people decide: AI does the reading, a person approves.

Photos: Artio Traffic Protection.