Background
Please describe your company and your position there.
I'm the IT and sales specialist. We are dealers and a bit of a manufacturers of machine tool accessories and instruments.
Challenge
For what projects/services did your company hire Moravio, and what were your goals?
We were using outdated e-shop platform which was not in our own possesion. Any (even small) upgrade done to our website was paid many times by increasing the base price / rent of the e-shop. Therefore we hired Moravio to create our new e-shop, finally free of flat fees.
Solution
How did you select this vendor and what were the deciding factors?
Moravio was recommended to us by a good friend from university who worked with them on other projects. The most important factor for us was reliability and professionalism - which after 4 years turned out (and it still is) OK.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
After the first meeting we soon recieved a simple description of how our e-shop should work, then the basic graphical sketches of our new website. The main issue was to implement all necessary steps to match our new e-shop with our IS, alongside with our new demands which would help us with daily work.
How many people from the vendor's team worked with you, and what were their positions?
We were working from 2-4 people - project managers, programmers and graphic designer.
Results
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Because the land pages of our new e-shop are different from the old one, there was an expected decrease of our sales, but after aprox. 6 months we are nearly at the same levels as before. Corona, war and general prices increase are all responsible for the sales decrease for sure, but we are happy where we are - with new functions and possibilities.
Describe their project management style, including communication tools and timeliness.
Most of the time we communicated with project manager. Emails at start, helpdesk later. Before every step completed, an estimate time for implementation was pre-determined, agreed, tested and then finally aplied.
What did you find most impressive or unique about this company?
Even after changing the project manager, the quality of service was still the same. They even learned how to use our Information System to be able to check and test the changes - among other things which were not completely connected to the new e-shop´s creation.
Are there any areas for improvement or something they could have done differently?
Maybe time. The development took more time than we anticipated, but it is not entirely their fault - we wanted the new e-shop to be perfect - with all the new functions and possibilities, even when the first plan was to launch the website as soon as it matches the old one in functionality. We were in no rush.